Contact us.

Questions about your submission, opting out, complaints about a partner agent, or how the matching service works.

[email protected] We respond to every email. Reply within one business day.

For

Questions about your submission, data deletion, opt-out requests, complaints about a partner agent, accessibility questions

Not for

Specific Medicare plan questions (call your matched licensed agent) or claims questions (call your insurance carrier directly)

Hours

Mon-Fri · 9am-6pm ET

Response

1 business day

To opt out of contact

Email us with "OPT OUT" in the subject. We'll remove your record from our system and ask matched partner agents to do the same. To opt out of SMS specifically, reply STOP to any text message from a partner. To opt out of phone calls, ask the caller to add you to their internal do-not-call list.

To request your data

Email "DATA REQUEST" in the subject. We'll send back a copy of everything we have within 30 days.

To file a complaint about a partner agent

Email us with the agent name, their license state, the issue, and any reference numbers. Partner agents that generate repeat complaints are removed from our network. State insurance regulators can also be contacted directly — most have a consumer hotline listed at naic.org/state-insurance-departments.

Reach by mail

7-24 Health LLC
Attn: Compliance
1209 Orange Street
Wilmington, DE 19801

Important reminder

7-24 Health is not Medicare. If you need to reach the federal Medicare program directly, visit medicare.gov or call 1-800-MEDICARE (1-800-633-4227).